Where is my order?
You will receive a confirmation email once your item has been dispatched, if you have paid for recorded delivery this email will contain tracking information. Please wait the full delivery window for the item to arrive, note orders may arrive as late as 9pm. If you are unable to track your order using the tracking details please contact a member of our team at [email protected]
Have you received my return?
For UK returns please allow up 10 working days for your parcel to be returned to us. For all international returns please check the tracking number you we’re supplied by the carrier you returned the item to us with. Upon arrival of your return we aim to process a refund within 2 working days. The refund will be returned to original payment method used to place the order, once the refund has been processed it can take up to 5 working days for the money to be returned to your account.
How do I return an item?
If you are unhappy with your item for whatever reason, we offer a hassle free returns process. You can return your item any time within 14 days of receipt of your order. Please contact us stating your order number and reason for the return, if the return is authorized you will receive a returns label along with an authorization code if you are based in the UK. Please note there will be a £3.50 deduction from your refund for return postage. If you are an international order, payment for return shipping is the buyer’s responsibility.
Return Address:
Anastasia Fashions
Unit 61 Milmead Industrial Est.
Mill Mead Road
London, N17 9QU
United Kingdom
Can I exchange an item?
Sadly we do not offer exchanges, however you are able to return the item for a refund and then place a new order in the desired size/colour.
Can I amend my order?
Yes, as long as your order has not already been processed. To avoid disappointment please ensure all details are correct before you make your purchase, if you would like to make a change after placing the order please contact us as soon as possible. Alternatively if your order has already been shipped you can return the item for a refund in accordance with our returns policy.
Why has my order been cancelled?
Our item’s sell out fast, and although we aim to keep our stocks up to date on occasion sadly the item you have ordered may become unavailable. These cases are rare, but if you are one of the unlucky few you will be contacted as soon as possible by email to confirm the cancellation. If your order contains additional items, these will be dispatched and you will be refunded the out of stock item.
Where do you deliver to?
To find out where we deliver to please see our delivery & returns page for more information, this will also include shipping costs to your country of residence.
Do I need to sign for my delivery?
If you have chosen a tracked service this will require a signature upon receiving your order. If you have selected a standard non tracked service it will not require a signature.
Will I be charged customs & duties?
The price of the items and shipping does not include any additional custom and import duties. Not all international shipments are charged customs and duties, however if in your case you are charged customs and duties these must be paid for by the buyer.
Can I use more than one discount code on my order?
Discount codes cannot be used in conjunction with any other offer or promotion, or in addition with any student discount’s you may be entitled to. Only one discount code/promotion is valid per order. It is recommended to use the discount code which entitles you to the biggest discount.
Do you accept student discount?
Sadly we do not offer student discount currently.
Why won’t my discount code work?
When entering codes please ensure you have entered the code correctly, as codes are case sensitive. Try copying and pasting the code into the promo code box just before checkout. Also please be aware offers are time limited, so your code may have expired. Some promo codes are only valid for specific items, please ensure that you have the correct item in your basket to redeem the promo.
Do you have any promotional codes?
We have promotions and offers available on site from time to time, to keep up with the latest promotions and offers sign up for our newsletter and follow us on Facebook or Twitter to ensure you don’t miss a thing!
What happens if I forget to use a discount code?
Sadly once your order has been placed we are unable to apply any discount codes, you can always use the discount code again on your next order if it hasn’t expired though! Check the full terms & conditions of your discount code for all the details.
Do you have a size guide?
Yes we do! You can view our size guide here.
If you have any questions that haven’t been answered on this page, drop us an email or call and a member of our team will be happy to help you with any issues!
All items purchased before 2pm Monday to Friday will be despatched the same day. We can only guarantee next day deliveries for purchases made Monday to Thursday before 2pm. Order tracking is available for Royal Mail deliveries, please wait the full 3 - 5 working days for your delivery to arrive if you are based in the UK, and up to 14 working days for international orders. We will advise you if your order is being dispatched via Royal Mail.Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.
UK Mainland Delivery
FREE Recorded Standard Delivery on orders over £60.
£3.99 - Non-Recorded Standard UK Delivery (3 – 5 working days)
£4.99 - Recorded Standard Delivery (3 – 5 working days)
£6.99 - Recorded Expedited Delivery (1 – 3 working days)
£7.99 – Next Day Delivery (available ONLY until 2pm weekdays)
Next Day Delivery is not available for the following postcodes:
BD23 - 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
GY1 (Guernsey), GY2 - 8
HG3
IM2 - 9
IV2 - 20, 30 - 32, 36, 63
LA18, 20
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PH16
PL29 (3)
PO30 - 41
SY25
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62
Please not we do not deliver on Bank Holidays. Orders placed after 2pm Friday will not be dispatched until the following Monday or Tuesday if there was a bank holiday. If you have paid for recorded delivery a tracking link will be sent to you once your order reaches the carrier we are using for your delivery. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe (e.g. hidden from sight and protected from rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can’t be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave a card telling you how you can pick it up.
UK Off Mainland Delivery
Channel Islands, Northern Ireland, Outer Hebrides
£6.99 –Recorded Standard Delivery (5-10 working days)
International Delivery
£7.99 – Europe Non-Recorded Delivery (5 – 10 working days)
£9.99 – Europe Zone 1 DPD Recorded Delivery (2 – 5 working days)
(France, Germany, Belgium, Netherlands, Luxembourg and Republic of Ireland)
£12.00 – Rest of Europe Recorded Delivery (5 – 10 working days)
£9.99 – USA Fedex Recorded Delivery (3 – 5 working days)
£15.00 – Rest of the World (5 – 14 working days)
When you place an order it is suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. Your order will be dispatched via the most suitable carrier, depending on size and weight. Please note any customs or import duties are the buyer’s responsibility and not included in the delivery charge. We have no control over these charges, if you require more information please contact your local customs office. Once the parcel has arrived in your country it will be passed on to an internal postal service, according to standard delivery procedures. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Anastasia offers an easy returns policy. Simply follow the instructions below:
UK Size | Bust | Waist | Hips |
4 | 31 Inches/78 cm | 24 Inches/60 cm | 33 Inches/83.5 cm |
6 | 32 Inches/80.5 cm | 25 Inches/62.5 cm | 34 Inches/86 cm |
8 | 33 Inches/83 cm | 26 Inches/65 cm | 35 Inches/88.5 cm |
10 | 35 Inches/88 cm | 28 Inches/70 cm | 37 Inches/93.5 cm |
12 | 37 Inches/93 cm | 30 Inches/75 cm | 39 Inches/98.5 cm |
14 | 39 Inches/98 cm | 31 Inches/80 cm | 41 Inches/103.5 cm |
16 | 41 Inches/103 cm | 33 Inches/85 cm | 43 Inches/108.5 cm |
18 | 43 Inches/109 cm | 36 Inches/91 cm | 46 Inches/116.5 cm |
20 | 46 Inches/116 cm | 39 Inches/98 cm | 49 Inches/123.5 cm |
22 | 48 Inches/123 cm | 41 Inches/105 cm | 51 Inches/130.5 cm |
24 | 51 Inches/130 cm | 44 Inches/112 cm | 54 Inches/137.5 cm |
26 | 54 Inches/137 cm | 47 Inches/119 cm | 57 Inches/144.5 cm |
28 | 57 Inches/144 cm | 50 Inches/126 cm | 60 Inches/151.5 cm |
UK Size | Bust |
6 | 31.7 Inches/80.5 cm |
8 | 32.7 Inches/83 cm |
10 | 34.7 Inches/88 cm |
12 | 36.7 Inches/93 cm |
14 | 38.6 Inches/98 cm |
16 | 40.6 Inches/103 cm |
18 | 42.6 Inches/108 cm |
UK Size | Bust | Waist |
6 | 31.7 Inches/80.5 cm | 24.3 Inches/61.5 cm |
8 | 32.7 Inches/83 cm | 25.2 Inches/64 cm |
10 | 34.7 Inches/88 cm | 27.2 Inches/69 cm |
12 | 36.7 Inches/93 cm | 29.2 Inches/74 cm |
14 | 38.6 Inches/98 cm | 31.1 Inches/79 cm |
16 | 40.6 Inches/103 cm | 33.1 Inches/84 cm |
18 | 42.6 Inches/108 cm | 35.1 Inches/89 cm |
UK Size | Waist | Hips |
6 | 24.3 Inches/61.5 cm | 34.1 Inches/86.5 cm |
8 | 25.2 Inches/64 cm | 35.1 Inches/89 cm |
10 | 27.2 Inches/69 cm | 37.1 Inches/94 cm |
12 | 29.2 Inches/74 cm | 39 Inches/99 cm |
14 | 31.1 Inches/79 cm | 41 Inches/104 cm |
16 | 33.1 Inches/84 cm | 43 Inches/109 cm |
18 | 35.1 Inches/89 cm | 44.9 Inches/114 cm |
UK | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 | 26 | 28 |
USA | 0 | 2 | 4 | 6 | 8 | 10 | 12 | 14 | 16 | 18 | 20 | 22 | 24 |
EU | 32 | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 | 54 | 56 |
Size | Chest |
XS | 34-36 Inches/86-91 cm |
S | 36-38 Inches/91-96 cm |
M | 38-40 Inches/96-101 cm |
L | 40-42 Inches/101-106 cm |
XL | 42-44 Inches/106-111 cm |
XXL | 44-46 Inches/111-116 cm |
XXXL | 46-48 Inches/116-121 cm |
Size | Chest | Neck |
XS | 34-36 Inches/86-91 cm | 15 Inches/38.5 cm |
S | 36-38 Inches/91-96 cm | 15.5 Inches/39.5 cm |
M | 38-40 Inches/96-101 cm | 16 Inches/41.5 cm |
L | 40-42 Inches/101-106 cm | 17 Inches/43.5 cm |
XL | 42-44 Inches/106-111 cm | 17.5 Inches/45.5 cm |
XXL | 44-46 Inches/111-116 cm | 18.5 Inches/47.5 cm |
XXL | 46-48 Inches/116-121 cm | 19.5 Inches/49.5 cm |
Size | Chest |
XS | 34-36 Inches/86-91 cm |
S | 36-38 Inches/91-96 cm |
M | 38-40 Inches/96-101 cm |
L | 40-42 Inches/101-106 cm |
XL | 42-44 Inches/106-111 cm |
XXL | 44-46 Inches/111-116 cm |
XXXL | 46-48 Inches/116-121 cm |
Size | Waist |
26” | 26 Inches/66 cm |
28” | 28 Inches/71 cm |
29” | 29 Inches/73.5 cm |
30” | 30 Inches/76 cm |
31” | 31 Inches/78.5 cm |
32” | 32 Inches/81 cm |
33” | 33 Inches/83.5 cm |
34” | 34 Inches/86 cm |
36” | 36 Inches/91 cm |
38” | 38 Inches/96 cm |
40” | 40 Inches/101 cm |
Size | Waist |
XS | 28-30 Inches/71-76 cm |
S | 30-32 Inches/76-81 cm |
M | 32-34 Inches/81-86 cm |
L | 34-36 Inches/86-91 cm |
XL | 36-38 Inches/91-96 cm |
XXL | 38-40 Inches/96-101 cm |
XXXL | 40-42 Inches/101-106 cm |
Age | Height | Chest | Waist |
12-18 Months | 30-32.5 Inches/76-83 cm | 18.5-19.5 Inches/47-49 cm | 17.5-19 Inches/45-48 cm |
18-24 Months | 32.5-35.5 Inches/83-90 cm | 19.5-20 Inches/49-51 cm | 19-20 Inches/48-50.5 cm |
2-3 Years | 35.5-38.5 Inches/90-98 cm | 20-21.5 Inches/51-54 cm | 20-20.5 Inches/50.5-52 cm |
3-4 Years | 38.5-41 Inches/98-104 cm | 21.5-22 Inches/54-56 cm | 20.5-21 Inches/52-53.5 cm |
4-5 Years | 41-43.5 Inches/104-110 cm | 22-22.5 Inches/56-58 cm | 21-21.5 Inches/53.5-55 cm |
5-6 Years | 43.5-45.5 Inches/110-116 cm | 22.5-24 Inches/58-61 cm | 21.5-22 Inches/55-56 cm |
6-7 Years | 45.5-48 Inches/116-122 cm | 24-24.5 Inches/61-63 cm | 22-22.5 Inches/56-57 cm |
7-8 Years | 48-50.5 Inches/122-128 cm | 24.5-26 Inches/63-66 cm | 22.5-23.5 Inches/57-59 cm |
8-9 Years | 50.5-52.5 Inches/128-134 cm | 26-27 Inches/66-69 cm | 23.5-24 Inches/59-61 cm |
9-10 Years | 52.5-55 Inches/134-140 cm | 27-28.5 Inches/69-72 cm | 24-24.5 Inches/61-63.5 cm |
10-11 Years | 55-57.5 Inches/140-146 cm | 28.5-29.5 Inches/72-75 cm | 24.5-26 Inches/63.5-66 cm |
11-12 Years | 57.5-59.5 Inches/146-152 cm | 29.5-30.5 Inches/75-78 cm | 26-26.5 Inches/66-68 cm |
Age | Height | Chest | Waist |
12-18 Months | 30-32.5 Inches/76-83 cm | 18.5-19.5 Inches/47-49 cm | 17.5-19 Inches/45-48 cm |
18-24 Months | 32.5-35.5 Inches/83-90 cm | 19.5-20 Inches/49-51 cm | 19-20 Inches/48-50.5 cm |
2-3 Years | 35.5-38.5 Inches/90-98 cm | 20-21.5 Inches/51-54 cm | 20-20.5 Inches/50.5-52 cm |
3-4 Years | 38.5-41 Inches/98-104 cm | 21.5-22 Inches/54-56 cm | 20.5-21 Inches/52-53.5 cm |
4-5 Years | 41-43.5 Inches/104-110 cm | 22-22.5 Inches/56-58 cm | 21-21.5 Inches/53.5-55 cm |
5-6 Years | 43.5-45.5 Inches/110-116 cm | 22.5-24 Inches/58-61 cm | 21.5-22 Inches/55-56 cm |
6-7 Years | 45.5-48 Inches/116-122 cm | 24-24.5 Inches/61-63 cm | 22-22.5 Inches/56-57 cm |
7-8 Years | 48-50.5 Inches/122-128 cm | 24.5-26 Inches/63-66 cm | 22.5-23.5 Inches/57-59 cm |
8-9 Years | 50.5-52.5 Inches/128-134 cm | 26-27 Inches/66-69 cm | 23.5-24 Inches/59-61 cm |
9-10 Years | 52.5-55 Inches/134-140 cm | 27-28.5 Inches/69-72 cm | 24-24.5 Inches/61-63.5 cm |
10-11 Years | 55-57.5 Inches/140-146 cm | 28.5-29.5 Inches/72-75 cm | 24.5-26 Inches/63.5-66 cm |
11-12 Years | 57.5-59.5 Inches/146-152 cm | 29.5-30.5 Inches/75-78 cm | 26-26.5 Inches/66-68 cm |