CONTACT US

(0) 208 236 9562

Help

Where is my order?
You will receive a confirmation email once your item has been dispatched, if you have paid for recorded delivery this email will contain tracking information. Please wait the full delivery window for the item to arrive, note orders may arrive as late as 9pm. If you are unable to track your order using the tracking details please contact a member of our team at sales@anastasia-fashions.co.uk.

Have you received my return?
For UK returns please allow up 10 working days for your parcel to be returned to us. For all international returns please check the tracking number you we’re supplied by the carrier you returned the item to us with. Upon arrival of your return we aim to process a refund within 2 working days. The refund will be returned to original payment method used to place the order, once the refund has been processed it can take up to 5 working days for the money to be returned to your account.

How do I return an item?
If you are unhappy with your item for whatever reason, we offer a hassle free returns process. You can return your item any time within 14 days of receipt of your order. Please contact us stating your order number and reason for the return, if the return is authorized you will receive a returns label along with an authorization code if you are based in the UK. Please note there will be a £3.50 deduction from your refund for return postage. If you are an international order, payment for return shipping is the buyer’s responsibility.
Return Address:
Anastasia Fashions
Unit 61 Milmead Industrial Est.
Mill Mead Road
London, N17 9QU
United Kingdom

Can I exchange an item?
Sadly we do not offer exchanges, however you are able to return the item for a refund and then place a new order in the desired size/colour.

Can I amend my order?
Yes, as long as your order has not already been processed. To avoid disappointment please ensure all details are correct before you make your purchase, if you would like to make a change after placing the order please contact us as soon as possible. Alternatively if your order has already been shipped you can return the item for a refund in accordance with our returns policy.

Why has my order been cancelled?
Our item’s sell out fast, and although we aim to keep our stocks up to date on occasion sadly the item you have ordered may become unavailable. These cases are rare, but if you are one of the unlucky few you will be contacted as soon as possible by email to confirm the cancellation. If your order contains additional items, these will be dispatched and you will be refunded the out of stock item.

Where do you deliver to?
To find out where we deliver to please see our delivery & returns page for more information, this will also include shipping costs to your country of residence.

Do I need to sign for my delivery?
If you have chosen a tracked service this will require a signature upon receiving your order. If you have selected a standard non tracked service it will not require a signature.

Will I be charged customs & duties?
The price of the items and shipping does not include any additional custom and import duties. Not all international shipments are charged customs and duties, however if in your case you are charged customs and duties these must be paid for by the buyer.

Can I use more than one discount code on my order?
Discount codes cannot be used in conjunction with any other offer or promotion, or in addition with any student discount’s you may be entitled to. Only one discount code/promotion is valid per order. It is recommended to use the discount code which entitles you to the biggest discount.

Do you accept student discount?
Sadly we do not offer student discount currently.

Why won’t my discount code work?
When entering codes please ensure you have entered the code correctly, as codes are case sensitive. Try copying and pasting the code into the promo code box just before checkout. Also please be aware offers are time limited, so your code may have expired. Some promo codes are only valid for specific items, please ensure that you have the correct item in your basket to redeem the promo.

Do you have any promotional codes?
We have promotions and offers available on site from time to time, to keep up with the latest promotions and offers sign up for our newsletter and follow us on Facebook or Twitter to ensure you don’t miss a thing!

What happens if I forget to use a discount code?
Sadly once your order has been placed we are unable to apply any discount codes, you can always use the discount code again on your next order if it hasn’t expired though! Check the full terms & conditions of your discount code for all the details.

Do you have a size guide?
Yes we do! You can view our size guide here.

If you have any questions that haven’t been answered on this page, drop us an email or call and a member of our team will be happy to help you with any issues!

All items purchased before 2pm Monday to Friday will be despatched the same day. We can only guarantee next day deliveries for purchases made Monday to Thursday before 2pm. Order tracking is available for Royal Mail deliveries, please wait the full 3 - 5 working days for your delivery to arrive if you are based in the UK, and up to 14 working days for international orders. We will advise you if your order is being dispatched via Royal Mail.Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt.

Delivery Charges:

UK Mainland Delivery

FREE Recorded Standard Delivery on orders over £60.
£3.99 - Non-Recorded Standard UK Delivery (3 – 5 working days)
£4.99 - Recorded Standard Delivery (3 – 5 working days)
£6.99 - Recorded Expedited Delivery (1 – 3 working days)
£7.99 – Next Day Delivery (available ONLY until 2pm weekdays)

Next Day Delivery is not available for the following postcodes:
BD23 - 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
GY1 (Guernsey), GY2 - 8
HG3
IM2 - 9
IV2 - 20, 30 - 32, 36, 63
LA18, 20
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PH16
PL29 (3)
PO30 - 41
SY25
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62

Please not we do not deliver on Bank Holidays. Orders placed after 2pm Friday will not be dispatched until the following Monday or Tuesday if there was a bank holiday. If you have paid for recorded delivery a tracking link will be sent to you once your order reaches the carrier we are using for your delivery. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe (e.g. hidden from sight and protected from rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can’t be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave a card telling you how you can pick it up.

UK Off Mainland Delivery

Channel Islands, Northern Ireland, Outer Hebrides
£6.99 –Recorded Standard Delivery (5-10 working days)

International Delivery

£7.99 – Europe Non-Recorded Delivery (5 – 10 working days)
£9.99 – Europe Zone 1 DPD Recorded Delivery (2 – 5 working days)
(France, Germany, Belgium, Netherlands, Luxembourg and Republic of Ireland)
£12.00 – Rest of Europe Recorded Delivery (5 – 10 working days)
£9.99 – USA Fedex Recorded Delivery (3 – 5 working days)
£15.00 – Rest of the World (5 – 14 working days)

When you place an order it is suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. Your order will be dispatched via the most suitable carrier, depending on size and weight. Please note any customs or import duties are the buyer’s responsibility and not included in the delivery charge. We have no control over these charges, if you require more information please contact your local customs office. Once the parcel has arrived in your country it will be passed on to an internal postal service, according to standard delivery procedures. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Returns

Anastasia offers an easy returns policy. Simply follow the instructions below:

  • If you are not completely satisfied with your item, you may return any item within 14 days of receipt for a refund.
  • Please note for UK orders you will be supplied a returns label, £3.50 will be deducted from your refund to cover return shipment costs. For International orders it is the buyer’s responsibility to pay return shipping.
  • Before returning your item you must contact us to authorize your return.
  • All International returns must be sent back to us by a trackable service.
  • All returns must be in perfect condition with all labels attached, if the item is in an imperfect condition we have the right to refuse the return.
  • If you have received a faulty/damaged/incorrect item we will cover all return shipping charges and issue a full refund upon the arrival of the item.
  • Upon arrival of your return a refund will be issued within 1 – 2 working days.
  • We will refund the amount on to the original card/PayPal account from which the original payment was made.
  • If you receive a faulty item, please contact our customer service team with your order number, name, reason for wanting to return the item and proof damage (picture). Please inform us whether you would like a full refund or a replacement sent out. We will send you a free returns label if accepted.
  • You can contact our customer service team between the hours of 9am and 5.30pm Monday to Friday.
  • Please send your goods with the completed returns form to:
    Anastasia Fashions
    Unit 61 Milmead Industrial Est.

    Mill Mead Road
    London, N17 9QU
    United Kingdom

Womenswear

Outerwear
UK Size Bust Waist Hips
4 31 Inches/78 cm 24 Inches/60 cm 33 Inches/83.5 cm
6 32 Inches/80.5 cm 25 Inches/62.5 cm 34 Inches/86 cm
8 33 Inches/83 cm 26 Inches/65 cm 35 Inches/88.5 cm
10 35 Inches/88 cm 28 Inches/70 cm 37 Inches/93.5 cm
12 37 Inches/93 cm 30 Inches/75 cm 39 Inches/98.5 cm
14 39 Inches/98 cm 31 Inches/80 cm 41 Inches/103.5 cm
16 41 Inches/103 cm 33 Inches/85 cm 43 Inches/108.5 cm
18 43 Inches/109 cm 36 Inches/91 cm 46 Inches/116.5 cm
20 46 Inches/116 cm 39 Inches/98 cm 49 Inches/123.5 cm
22 48 Inches/123 cm 41 Inches/105 cm 51 Inches/130.5 cm
24 51 Inches/130 cm 44 Inches/112 cm 54 Inches/137.5 cm
26 54 Inches/137 cm 47 Inches/119 cm 57 Inches/144.5 cm
28 57 Inches/144 cm 50 Inches/126 cm 60 Inches/151.5 cm
Tops
UK Size Bust
6 31.7 Inches/80.5 cm
8 32.7 Inches/83 cm
10 34.7 Inches/88 cm
12 36.7 Inches/93 cm
14 38.6 Inches/98 cm
16 40.6 Inches/103 cm
18 42.6 Inches/108 cm
Dresses
UK Size Bust Waist
6 31.7 Inches/80.5 cm 24.3 Inches/61.5 cm
8 32.7 Inches/83 cm 25.2 Inches/64 cm
10 34.7 Inches/88 cm 27.2 Inches/69 cm
12 36.7 Inches/93 cm 29.2 Inches/74 cm
14 38.6 Inches/98 cm 31.1 Inches/79 cm
16 40.6 Inches/103 cm 33.1 Inches/84 cm
18 42.6 Inches/108 cm 35.1 Inches/89 cm
Bottoms/Trousers/Skirts/Shorts
UK Size Waist Hips
6 24.3 Inches/61.5 cm 34.1 Inches/86.5 cm
8 25.2 Inches/64 cm 35.1 Inches/89 cm
10 27.2 Inches/69 cm 37.1 Inches/94 cm
12 29.2 Inches/74 cm 39 Inches/99 cm
14 31.1 Inches/79 cm 41 Inches/104 cm
16 33.1 Inches/84 cm 43 Inches/109 cm
18 35.1 Inches/89 cm 44.9 Inches/114 cm
International Size Conversion Chart
UK 4 6 8 10 12 14 16 18 20 22 24 26 28
USA 0 2 4 6 8 10 12 14 16 18 20 22 24
EU 32 34 36 38 40 42 44 46 48 50 52 54 56

Menswear

Jackets & Coats
Size Chest
XS 34-36 Inches/86-91 cm
S 36-38 Inches/91-96 cm
M 38-40 Inches/96-101 cm
L 40-42 Inches/101-106 cm
XL 42-44 Inches/106-111 cm
XXL 44-46 Inches/111-116 cm
XXXL 46-48 Inches/116-121 cm
Shirts
Size Chest Neck
XS 34-36 Inches/86-91 cm 15 Inches/38.5 cm
S 36-38 Inches/91-96 cm 15.5 Inches/39.5 cm
M 38-40 Inches/96-101 cm 16 Inches/41.5 cm
L 40-42 Inches/101-106 cm 17 Inches/43.5 cm
XL 42-44 Inches/106-111 cm 17.5 Inches/45.5 cm
XXL 44-46 Inches/111-116 cm 18.5 Inches/47.5 cm
XXL 46-48 Inches/116-121 cm 19.5 Inches/49.5 cm
Polo Shirts, Short & Long Sleeve T-Shirts
Size Chest
XS 34-36 Inches/86-91 cm
S 36-38 Inches/91-96 cm
M 38-40 Inches/96-101 cm
L 40-42 Inches/101-106 cm
XL 42-44 Inches/106-111 cm
XXL 44-46 Inches/111-116 cm
XXXL 46-48 Inches/116-121 cm
Jeans & Trousers
Size Waist
26” 26 Inches/66 cm
28” 28 Inches/71 cm
29” 29 Inches/73.5 cm
30” 30 Inches/76 cm
31” 31 Inches/78.5 cm
32” 32 Inches/81 cm
33” 33 Inches/83.5 cm
34” 34 Inches/86 cm
36” 36 Inches/91 cm
38” 38 Inches/96 cm
40” 40 Inches/101 cm
Shorts
Size Waist
XS 28-30 Inches/71-76 cm
S 30-32 Inches/76-81 cm
M 32-34 Inches/81-86 cm
L 34-36 Inches/86-91 cm
XL 36-38 Inches/91-96 cm
XXL 38-40 Inches/96-101 cm
XXXL 40-42 Inches/101-106 cm

Kidswear

Boys
Age Height Chest Waist
12-18 Months 30-32.5 Inches/76-83 cm 18.5-19.5 Inches/47-49 cm 17.5-19 Inches/45-48 cm
18-24 Months 32.5-35.5 Inches/83-90 cm 19.5-20 Inches/49-51 cm 19-20 Inches/48-50.5 cm
2-3 Years 35.5-38.5 Inches/90-98 cm 20-21.5 Inches/51-54 cm 20-20.5 Inches/50.5-52 cm
3-4 Years 38.5-41 Inches/98-104 cm 21.5-22 Inches/54-56 cm 20.5-21 Inches/52-53.5 cm
4-5 Years 41-43.5 Inches/104-110 cm 22-22.5 Inches/56-58 cm 21-21.5 Inches/53.5-55 cm
5-6 Years 43.5-45.5 Inches/110-116 cm 22.5-24 Inches/58-61 cm 21.5-22 Inches/55-56 cm
6-7 Years 45.5-48 Inches/116-122 cm 24-24.5 Inches/61-63 cm 22-22.5 Inches/56-57 cm
7-8 Years 48-50.5 Inches/122-128 cm 24.5-26 Inches/63-66 cm 22.5-23.5 Inches/57-59 cm
8-9 Years 50.5-52.5 Inches/128-134 cm 26-27 Inches/66-69 cm 23.5-24 Inches/59-61 cm
9-10 Years 52.5-55 Inches/134-140 cm 27-28.5 Inches/69-72 cm 24-24.5 Inches/61-63.5 cm
10-11 Years 55-57.5 Inches/140-146 cm 28.5-29.5 Inches/72-75 cm 24.5-26 Inches/63.5-66 cm
11-12 Years 57.5-59.5 Inches/146-152 cm 29.5-30.5 Inches/75-78 cm 26-26.5 Inches/66-68 cm
Girls
Age Height Chest Waist
12-18 Months 30-32.5 Inches/76-83 cm 18.5-19.5 Inches/47-49 cm 17.5-19 Inches/45-48 cm
18-24 Months 32.5-35.5 Inches/83-90 cm 19.5-20 Inches/49-51 cm 19-20 Inches/48-50.5 cm
2-3 Years 35.5-38.5 Inches/90-98 cm 20-21.5 Inches/51-54 cm 20-20.5 Inches/50.5-52 cm
3-4 Years 38.5-41 Inches/98-104 cm 21.5-22 Inches/54-56 cm 20.5-21 Inches/52-53.5 cm
4-5 Years 41-43.5 Inches/104-110 cm 22-22.5 Inches/56-58 cm 21-21.5 Inches/53.5-55 cm
5-6 Years 43.5-45.5 Inches/110-116 cm 22.5-24 Inches/58-61 cm 21.5-22 Inches/55-56 cm
6-7 Years 45.5-48 Inches/116-122 cm 24-24.5 Inches/61-63 cm 22-22.5 Inches/56-57 cm
7-8 Years 48-50.5 Inches/122-128 cm 24.5-26 Inches/63-66 cm 22.5-23.5 Inches/57-59 cm
8-9 Years 50.5-52.5 Inches/128-134 cm 26-27 Inches/66-69 cm 23.5-24 Inches/59-61 cm
9-10 Years 52.5-55 Inches/134-140 cm 27-28.5 Inches/69-72 cm 24-24.5 Inches/61-63.5 cm
10-11 Years 55-57.5 Inches/140-146 cm 28.5-29.5 Inches/72-75 cm 24.5-26 Inches/63.5-66 cm
11-12 Years 57.5-59.5 Inches/146-152 cm 29.5-30.5 Inches/75-78 cm 26-26.5 Inches/66-68 cm
Enquiries
If your enquiry is regarding your online experience with Anastasia Fashions, please view our FAQ's where our most common questions are answered. If you still require further assistance or have any comments or suggestions regarding the site and/or our services, please contact us via e-mail or telephone below. We aim to respond to your email within 24 hours.

  • Head Office

    12a Furzehill Parade
    Shenley Road
    Borehamwood
    Hertfordshire
    WD6 1DX
    United Kingdom
  • Returns Centre

    Unit 61 Milmead Industrial Estate
    Mill Mead Road
    London
    N17 9QU
    United Kingdom